Privacy Policy

Introduction

Lunara Social Inc. ("Lunara Social," "we," "us") is committed to protecting and respecting your privacy. This Privacy Policy (together with our Terms of Service and any other referenced documents) explains how we collect, use, and disclose your personal data when you use our services, including but not limited to the Lunara Social platform, our website at www.lunarasocial.com, and related subdomains (collectively, the "Service").

This Privacy Policy applies to personal data that we process as a data processor on behalf of our clients for social media management services. We also process limited personal data as a data controller solely for account management, billing, and customer support purposes. The term "personal data" refers to any information that relates to an identified or identifiable individual. This policy does not cover third-party websites or services you may access through our Service. We encourage you to review the privacy policies of those third-party providers separately.

By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with these terms, please do not use our Service.

Contact Details

Information We Collect

Purpose of Data Collection

We use your personal data for the following purposes:

• To provide, operate, and improve our services
• To manage social media interactions and generate AI-powered responses
• To track customer journeys and attribute revenue
• To respond to customer inquiries and support requests
• To analyze trends and improve user experience
• To conduct marketing and communication campaigns
• To comply with legal obligations and prevent fraud
• To ensure security and technical functionality
• To process payments and manage subscriptions

Legal Basis for Processing

We process personal data based on the following legal grounds:

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, we may share data in the following circumstances:

International Data Transfers

If you are located in the European Economic Area (EEA) or other regions with data protection laws, your data may be transferred outside your jurisdiction to countries that do not provide the same level of data protection. In such cases, we implement safeguards like Standard Contractual Clauses (SCCs) to ensure compliance with applicable laws.

Your Rights

Under GDPR and other applicable laws, you have the following rights regarding your personal data:

To exercise your rights, contact us at privacy@lunarasocial.com. We may require identity verification before fulfilling requests.

Cookies and Tracking Technologies

We use cookies to enhance user experience, track usage, and improve security. You can manage or disable cookies via your browser settings. Note that disabling cookies may impact Service functionality.

While we do not serve advertisements directly through our service, we may use third-party services that enable analytics or tracking. These services may collect data about your interactions with our site to improve our services and user experience.

Data Security

The security of personal data is important to us. We take reasonable measures to protect personal data about you from unauthorized access or against loss, misuse or alteration by third parties. Despite these efforts to store personal data collected on and through the Service in a secure operating environment that is not available to the public, we cannot guarantee the security of personal data during its transmission or its storage on our systems.

Further, while we attempt to ensure the integrity and security of personal data, we cannot guarantee that our security measures will prevent third-parties such as so-called hackers from illegally obtaining access to personal data. We do not warrant or represent that personal data about you will be protected against loss, misuse, or alteration by third parties.

Should despite the security measures, a security breach occur that is likely to have negative effects on your privacy, we will inform you and other affected parties, as well as relevant authorities when required by applicable data protection laws, about the breach as soon as possible.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Specific retention periods include:

• Account data: Duration of subscription plus 90 days
• Social media messages: 12 months or as needed for analytics
• Analytics data: 24 months in aggregated form
• Payment records: As required by financial regulations

Users who opt into our communications will have their data stored until they opt out.

Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly. If you believe we have collected data from a child, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date will indicate the latest revisions. Material changes will be communicated through notices on our website or via email. Your continued use of the Service after changes constitutes acceptance of the updated policy.