Automations
Automation with a Brain. Not just a Script.
Lunara already orchestrates your conversations. For targeted campaigns, go beyond legacy keywords—add intent-based automations that detect interest, handle complaints, and close sales automatically.
"Hey, do you have this in XL? Also, is there a discount?"
"Yes! Here is the XL link + a 10% code just for you: SAVE10 🎁"
Lunara vs Legacy Tools
See why AI intent detection outperforms keyword matching
The Hybrid Builder
Lunara's AI already learns your brand and orchestrates conversations. Keyword & Intent Automations let you add targeted triggers for campaigns when you want extra control.
Keyword Automations
Set up automations in minutes with our guided 3-step wizard. Choose your trigger, select your posts, and craft your response—no complex flows required.
- Trigger on specific keywords or any comment
- Apply to specific posts, all posts, or your next post
- Auto-DM with trackable links
Choose Trigger
Select Posts
Craft Response
"Price objection" or "Discount request"
Send limited-time bundle offer with discount code.
Intent-Based Automations
Build your flows once—AI detects intent from conversations and triggers the right automation automatically. No exact keywords required.
- AI understands what users actually mean
- Triggers your flows based on detected intent
- Works across variations—no keyword guessing
New summer collection just dropped! Comment "INFO" to get the link 🔥
sarah.m INFO! 😍
mike_style INFO please!
jen.loves Need INFO! 🙋♀️
Hey sarah.m! 👋 Thanks for your interest!
Here's your exclusive link with 10% off:
🔗 shop.link/abc123
Turn comments into customers, instantly.
When someone shows buying intent—"Where can I get this?", "Is this available?"—Lunara instantly DMs them a personalized checkout link with tracking.
Detect Purchase Intent
No keywords needed—AI understands "I want this"
Trackable Links
See exactly which conversations drive sales
Smart Upsells
Suggest related products based on context
Handle complaints before they escalate.
Frustrated customers? Lunara detects negative sentiment and immediately connects them with your team—or responds with empathy and a solution.
Sentiment Detection
Identify frustrated users before they churn
Instant Escalation
Route to your support team immediately
Empathetic Responses
AI crafts caring, on-brand replies
My order hasn't arrived and it's been 2 weeks. This is ridiculous! 😤
I'm so sorry to hear this! 😔 Let me connect you with our support team right away.
🎫 Support ticket created
Priority: High
OMG your products are AMAZING! I tell everyone about you! 💕
You're the best! 🥰 Since you love sharing, here's something special:
💝 Your referral link
Give 15% off, get $10 credit
Turn fans into your sales team.
When someone expresses love for your brand, Lunara recognizes the opportunity and instantly rewards them with referral links and VIP perks.
Advocate Detection
Identify your biggest fans automatically
Referral Programs
Auto-send personalized referral links
VIP Treatment
Exclusive offers for your superfans
Stop building bots. Start orchestrating growth.
Join brands that have moved beyond keyword matching to intelligent, context-aware automation.
