For E-Commerce Businesses
Socials have changed – have you?
Lunara Social isn't for marketing—it's your entire customer experience, sales process, and reputation management rolled into one.
"What shade would work for my skin tone? I have medium skin with yellow undertones 😍"
Today's truth:
Shopping decisions are made on brand perception. Conversations leaving an impact drive purchasing choices.
Social media is the new storefront
Customers asking questions go unanswered for hours, leading to lost sales. Brands must actively monitor conversations, address concerns, and continuously improve based on feedback.
@emma_beauty
Is this available in store? Need it ASAP!
Posted 4 hours ago • Still no response
Brand damage from negativity
Negative comments hurt your conversion rates. Lunara automatically flags and lets you hide harmful comments.
@unhappy_customer
Worst product ever! Don't buy!
✓ Auto-hidden by Lunara
Turn social interactions into customers
Lunara's AI responds instantly, captures leads, and protects your brand 24/7
Instant AI Responses
Reply to purchase intent comments in seconds with personalized, on-brand messages
Smart Lead Capture
Automatically identify high-intent customers and add them to your CRM flows
Revenue Attribution
Track every sale back to the original social interaction with UTM tracking
Connect all your channels
Monitor and respond to comments across Instagram, TikTok, and sync your Shopify store in one dashboard – no more switching between platforms or missing important interactions.
Set up response and brand configurations
Craft personalized, on-brand messages by configuring your brand voice, response rules, and business operations settings.
Learning from your store data
Our AI learns from your historic responses on social media and syncs live product prices and promotions from your website.
Track attribution and attribute every sale
Know exactly which social interactions drive revenue with automated tracking links, real-time attribution dashboards, and comprehensive analytics that show the complete customer journey from DM to purchase.
Speed up responses with AI
AI automatically responds to inquiries, qualifies leads, and shares personalized purchase links—turning conversations into conversions instantly.
Do you have hoodies in size large?
Yes! Our Oversized Hoodie is available in Large. It's one of our bestsellers! 🔥
Perfect! Where can I buy it?
Here's your personalized link with a 10% discount applied! 🛍️ shop.yourbrand.com/hoodie
Thank you!
Sentiment and message classification
Our AI analyzes sentiment of incoming comments and automatically categorizes them, allowing for more nuanced responses and detailed customer insights.
This is exactly what I've been looking for! Amazing quality.
Order hasn't arrived yet and it's been over 3 weeks...
Try Lunara and leverage the power of social media automation
Attract more leads, target them with DM marketing, and automate your interactions across all platforms!
